Contact Us
We are a small team and we read every message. Use the form below, or email us directly — either way you will hear back from a person, not an autoresponder.
Response time
We reply within one business day, Monday to Friday. Messages sent over a weekend or a public holiday are answered the next business day.
Before you write in
These come up most often, and the answer may be quicker than waiting on a reply:
- Where is my order? Check the tracking link in your shipping confirmation email. Tracking can take 24–48 hours to go live after dispatch — see our Shipping Policy.
- I want to return something. You have 30 days from delivery. Email us your order number to start — full details are in our Returns & Refund Policy.
- I entered the wrong address. Email us immediately with your order number. We can usually fix it before dispatch, but not after.
- It arrived damaged. Send a photo of the item and the packaging within 7 days and we will replace it at no cost.
Including your order number in your first message saves us both a round trip.
Returns
Please do not ship a return before contacting us — email support@userestora.com first and we will send you a return authorisation and the correct address.