Last updated: 20 July 2026
This policy explains how and when we ship Restora orders, what it costs, and what to do if something goes wrong in transit.
Order processing
Orders are processed Monday to Friday, excluding public holidays. Please allow 1–2 business days for us to pick, pack and hand your order to the carrier. Orders placed after 2pm, or on a weekend or holiday, begin processing the next business day.
You will receive an order confirmation email immediately after checkout, and a separate shipping confirmation with tracking once the parcel leaves our facility. If you have not received the shipping confirmation within three business days, please check your spam folder before contacting us.
Shipping rates and delivery times
| Destination | Cost | Estimated delivery |
|---|---|---|
| United States (standard) | Free | 5–8 business days |
| Canada | Free | 7–14 business days |
| Rest of world | Calculated at checkout | 10–20 business days |
Delivery estimates run from the date of dispatch, not the date you ordered. They are estimates, not guarantees — carrier networks slow down during peak season, severe weather and public holidays.
Tracking your order
Every order ships with tracking. Tracking numbers can take 24–48 hours to become active on the carrier's website, so please allow a full business day before assuming the number is wrong.
Delivery address accuracy
Please double-check your address at checkout. We can usually correct an address in the first few hours after an order is placed — email support@userestora.com immediately with your order number. Once an order has been dispatched we cannot reroute it. Parcels returned to us because of an incorrect or incomplete address can be reshipped, but you will be responsible for the reshipping cost.
Customs, duties and import taxes
Orders shipped outside the United States may attract customs duties, import taxes or handling fees levied by the destination country. These are set by your local authorities, are not included in our prices, and are the responsibility of the recipient. We have no control over these charges and cannot predict their amount.
Delayed, lost or damaged parcels
If your tracking has not moved for seven business days, or your parcel is marked delivered but is not there, contact us at support@userestora.com with your order number. We will open a trace with the carrier. Claims for a lost parcel must be raised within 30 days of the dispatch date.
If your pillow arrives damaged, send us a photo of the item and the packaging within 7 days of delivery and we will replace it at no cost to you.
Questions
Email support@userestora.com — we reply within one business day.